ITIL 4 Foundation Course is a Foundation level course that introduces the ITIL 4 concepts, where you will learn IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. This 2-day ITIL 4 Foundation is ideal for professionals and enterprises transitioning from v3 to ITIL 4 version.
The purpose of the Foundation course and qualification is to introduce students to the essential concepts associated with ITIL¢ī v4 and prepare students to take the ITIL¢ī v4 Foundation Certificate in IT Service Management.
The course will give students an understanding of the common language and key concepts of ITIL¢ī v4. Furthermore, the qualification will enable students to progress onto more specialised ITIL¢ī v4 courses and qualifications.
Participants attending this ITIL 4 Foundation training will gain knowledge of ITIL 4 concepts and terminology, develop IT practices using ITIL guidelines, recognizing the importance of IT and business integration, and exploring the service value chain within the organization.
After completing your ITIL 4 Foundation training, you will gain fundamental understanding of:
Job roles that can benefit from ITIL 4 Foundation training include, but are not limited to:
There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.
Ember Solutions provides a live virtual instructor-led corporate training program customized for enterprise teams who wish to train their employees on specific aspects of their job processes or responsibilities. The corporate training by our expert certified trainers will enhance your learning curve and enable your teams to utilize their skills to meet the industry standards.